Student Email Information

Eagle Mail (IVCC student email) is an official means of communication and the College expects students to access their account on a regular basis.  For new students and students who have not attended IVCC for over a year, your Eagle Mail account will be created within 24 hours after registering for credit courses.  Your Eagle Mail account will remain active up to three semesters (1 year) after your last semester in a credit course at IVCC.

Visit Reset Eagle Password for instructions on how to reset you password and who to contact if you are unable to.

Logging in to Student Email 

  1. Go to Student Email
  2. Enter your email address:  K#@ivcc.edu
  3. Enter your password: 
    • If you have logged in to IVCC Self-Service, then use this password.
    • If you have not logged in to IVCC Self-Service, your default password is Eaglesxxxxxxx!  (Xs represent your student ID# followed by an exclamation point). 
      • Click "Next" for More Information Required.  Preferably use your mobile phone number due to needing multifactor authentication when accessing your student email off campus.  Not sure what multifactor authentication is, visit Multifactor Authentication.
      • If you chose an email address or security questions as your recovery method, then you must set up a phone number or MS authenticator app too.  An authenticator app is more secure than receiving a text.  See Update MFA Methods below.
  4. Want your Eagle Mail on your mobile phone? Install the Microsoft Outlook app. Choose Office 365 (work/school) as the type of account when you log into the app.
  5. Have you checked your Junk folder? You never know what can be found here.
  6. To automatically forward Eagle Mail to another email address see Turn on automatic forwarding in Outlook on the web. Select Keep a copy of forwarded messages to have a backup of your school email.  
  7. To learn more on using a Focused Inbox which provides you two inbox tabs (Focused and Other), visit Focused Inbox for Outlook.  Or, if you would rather turn the Focused Inbox off, visit Turn Off Focused Inbox.
  8. It is expected that you use your Eagle Mail when communicating with instructors and departmental offices. To find your instructor's email address, visit Faculty Web Pages.
  9. This becomes your single sign-on used with Self-Service, student email, Brightspace, IVCC computers, etc.  

Multifactor Authentication

MFA (multifactor authentication) is a security enhancement where you must present two pieces of evidence (security methods) when logging in to an account. These methods fall into any of these three categories:  something you know (e.g., password, pin), something you have (e.g., cell phone), or something you are (e.g., fingerprint).  For more information, you can watch the video What is Multifactor Authentication? (1:09)

Update MFA Methods

To update your MFA security method, follow the steps below.  If your phone number changes, you must update here and also with Records at 815-224-0447.

  1. Go to https://mysignins.microsoft.com/security-info
  2. Log in using your current Eagle login
  3. If prompted, verify your identity
  4. Select Update Info under Security Info
  5. Update or add a sign-in method. You must use either a phone number or the MS authenticator app as a method.
    • To update a method, click Change next to the method and follow the prompts.
    • To add a method, click +Add Sign-In Method and follow the prompts.

Phishing Information

A phishing attack is the act of a malicious actor sending emails or texts pretending to be a trustworthy source in order to deceive and steal your personal information. IVCC's IT Department strives to safeguard your inbox from unwanted emails, but occasionally phishing emails can slip through. To learn more about phishing and how to protect yourself from these attacks, watch Microsoft's Protect Yourself from Phishing (1:44) and Simplilearn's Phishing Explained in 6 Minutes (6:47).

To report an email to IVCC's IT Department that you believe is suspicious, use the IVCC Report Spam button in your Eagle Mail account.  To learn how to report, visit IVCC Reporting Spam Button.

Microsoft 365 Apps

Your Eagle Mail login also gives you access to Microsoft Office Applications like Word, Excel, and PowerPoint. Visit Microsoft 365 Apps for more information on how to use MS 365 Online apps and how to install MS 365 apps on up to 5 of your own devices.