Student Help Desk

Student Help Desk InformationSHD Logo

Regular Hours
8:00am - 6:00pm  Monday - Wednesday
8:00am - 4:30pm  Thursday
8:00am - 2:30pm  Friday
Hours may vary when classes are not in session.

Contact Information
Phone:  (815) 224-0318
Room:  Learning Commons, D-201
Student Help Request Form

About Student Help Desk

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Student Technology Guide  |  Student Technology Guide PDF

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Pearson Support

New Default Network and Email Password

  • New and returning IVCC students have to create new network logins for campus computers
  • New and returning students will need to log into the computer network on campus for the first time using a new default password, Eaglesxxxxxxx! (Xs represent the 7-digit student ID number)
  • The login process will require students to change passwords upon initial login
  • Network password requirements are a minimum of 14 characters, consisting of at least three of the following: uppercase letter, lowercase letter, number and special character
  • Students will be prompted to change network passwords every 60 days

The default password for new students logging in to IVCC email has also changed to the same default format: Eaglesxxxxxxx! (Xs represent the 7-digit student ID number). 

 For more information: or