Student Help Desk

Student Help Desk InformationSHD Logo

Hours for April 2020
9:00am - 6:00pm  Monday - Wednesday
9:00am - 4:30pm  Thursday
9:00am - 1:00pm  Friday

Current Updates
○ Student email and Blackboard login information is located below. If you require a reset, see the SHD contact methods below.
Faculty Web Pages
○ Need to add your cell phone number to receive text alerts, see WebAdvisor Information.
○ Pearson's support is now limited. To find what type of support is being offered or to use their automated self-service tools webpage, see Pearson Support.
○ Zoom conferencing information is located below--look for the Zoom heading.

Phone:  (815) 224-0318
Room:  Learning Commons, D-201
Student Help Request Form

8:00am - 6:00pm  Monday-Wednesday
8:00am - 4:30pm  Thursday
8:00am - 3:00pm  Friday (closed on Fridays during Summer B schedule)
Hours may vary when classes are not in session.

Student Technology Guide

If new to IVCC, follow the Student Technology Guide PDF for assistance with logins including help with finding your K-number and 7-digit student ID number.

Student Email

○ Login assistance, see the Student Technology Guide PDF.
○ To log in, go to Student Email.
○ Username:
    Initial Password:  Eagles followed by your 7-digit student ID number
   New Password:  8-16 characters, containing 3 of the following:  capital, lowercase, number, special character
○ Further information on email or MS Office 365 apps, go to Student Email Information.


○ Login assistance, see the Student Technology Guide PDF.
○ To log in, go to WebAdvisor.
○ Username:  K-number (using capital letters)
   Initial Password:  Select Set Up My Account, follow prompts. You will email yourself a temporary password.
   New Password:  6-9 characters containing letters and numbers
○ Further information and step-by-step instructions, go to WebAdvisor Information.


○ Login assistance, see the Student Technology Guide PDF.
○ To log in, go to Blackboard.
○ Username:  K-number
   Password:  7-digit student ID number
   To update password:  Log in, select Personal Information, select Change Password
○ Further information, go to Blackboard Information.


○ Zoom is web conferencing with audio and video options.
○ An account is not required.
○ Your instructor or counselor will provide a link in an email message or Blackboard. A pop-up will prompt you to save the file. Then, you will need to download the file.
○ Practice by Joining a test meeting. From here, you can also click on Zoom Video Tutorials to watch Join a Meeting and Meeting Controls.
○ Look for the Zoom Cloud Meetings app in your app store.

Respondus LockDown Browser

○ Use your Blackboard login.
Student Quick Start Guide for Respondus
Download Respondus LockDown Browser
○ If you have problems starting Respondus Monitor, go to Respondus Monitor Media Server Error for Respondus Technical Support.

Campus Technology / Wireless Access

○ For login assistance, see the Student Technology Guide PDF.
○ Username:  K-number
   Initial Password:  7-digit student ID number
   New Password:  6 or more characters in length
○ For further information, go to Campus Technology Information.

Ellucian GO - An App for IVCC Students

Ellucian GO is our free app for mobile devices and can be found in Google Play store and iOS app store. This app allows you to access WebAdvisor, Blackboard, and your student email, along with your grades, class schedule, campus maps, important IVCC phone numbers, etc. If you would like one-to-one assistance with Ellucian GO, please stop by the Student Help Desk.

About Student Help Desk