Reset Your Eagle Password

Follow these instructions to reset your Eagle Password used for Eagle Mail, Brightspace, IVCC Self-Service, Jacobs Library S.O.A.R. catalog, YOU@IVCC, eCampus Online Bookstore, and IVCC computers.

Go to https://passwordreset.microsoftonline.com/ and create a password containing 14 or more characters in length, and at least 3 of the 4 items: uppercase, lowercase, number, and/or special character.

If you cannot reset your password call IVCC's 24/7 login assistance Student Help Desk at 815-224-0318, option 2. Have your Student ID and K# ready before you call. See How to find your numbers.

Important: You will be locked out of logging into an IVCC computer for 10 minutes after five unsuccessful attempts. In the meantime, use the link above to reset your password from your phone.

To Update Your Multifactor Authentication Methods

If your mobile phone number changes, be sure to update your MFA security method(s) following the steps below.

Go to https://mysignins.microsoft.com/security-info
Log in using your current IVCC Eagle login
If prompted, verify your identity (MFA)
Update or add a sign-in method. You must use either a phone number or the Microsoft authenticator app as a method. The Microsoft authenticator app is the most secure method.
- To update a method, click Change next to the method and follow the prompts.
- To add a method, click +Add Sign-In Method and follow the prompts.

Note: If your phone number has changed, update it in your IVCC Self-Service User Profile by going to User Options > User Profile > Edit Phone Number including the correct Type.

Expired Passwords

You are required to reset your password every 90 days, and will receive daily email reminders at the 80-day mark. If you let your password expire, you will be forced to update it the next time you log in to an IVCC computer on campus. Resetting your password will only work from your Eagle Mail account, logging on to an IVCC computer, or by going directly to https://passwordreset.microsoftonline.com/.