About Student Help Desk

Student Help Desk Logo

Phone:  (815) 224-0318
Email:  shd@ivcc.edu
Room:  Academic Support Center, A-201


The Student Help Desk is the single point of service for students to receive technology support. This includes providing resources for setting up technology accounts, resetting passwords, and ensuring technology issues are resolved quickly.  


The Student Help Desk strives to provide students access to the technology information and resources they need at the time they need it, along with instruction on how to leverage technology to be better learners. 

Meet the Student Help Desk Staff

Heather Crawley, Part-time Lead Academic Support Technologist, Heather_Crawley@ivcc.edu

Daniel Elias, Part-time Academic Support Technologist, Daniel_Elias@ivcc.edu

Megen Berg, Part-Time Academic Support Technologist, Megen_Berg@ivcc.edu

Kevin, Student Worker

Daniel, Student Worker

The Student Help Desk, along with the Tutoring and Writing Center and Jacobs Library, is located in the Academic Support Center, Room A-201.