Student Help Desk

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Contact Information

Have a forgotten or expired password:  Go to https://passwordreset.microsoftonline.com/ to reset and visit our password requirements at www.ivcc.edu/email
ATTN 24/7 Service: 
If you are locked out of your account or have problems resetting your password, call (815) 224-0318 and use option 2.
For all other inquiries: 
Please submit a ticket, review the information below, or visit us in the ASC!

Submit Ticket
(815) 224-0318
Academic Support Center, A-201, Oglesby Campus

Hours for Weeks of April 28th

7:30am - 5:45pm Monday -- closing early
7:30am - 6:30pm Tuesday & Wednesday
7:30am - 4:30pm Thursday
8:00am - 3:00pm Friday

Regular Semester Hours

7:30am - 6:30pm Monday - Wednesday
7:30am - 4:30pm Thursday
8:00am - 3:00pm Friday
About Student Help Desk
Hours may vary when classes are not in session.

Student Technology Accounts

Log in to your accounts and learn how to use them. New students should use the Student Technology Checklist before classes begin.  New students will have computer, email, and Brightspace accounts created 24 hours after registering.

What is MFA?

IVCC students use MFA to verify identity when logging in to their IVCC email account while off-campus. 

Textbooks and Inclusive Access

Visit Textbooks and Inclusive Access for information on your course materials.

Technology

Visit Campus Technology for instructions on how to log on to computers, access the WiFi, print on campus, and technology loans.

Visit Devices, Browsers, Software, & Apps for ideas on personal devices, browsers, software, and apps.

Online Learning

Taking online classes? Visit these pages to learning more about:

Learning Tools

Visit these pages for information on how to use these tools to help you learn and stay organized: