Student Help Desk

Student Help Desk InformationSHD Logo

New Students:  Learn how to log into your student accounts with the Student Technology Guide (for a printable guide, use Student Technology Guide PDF).  You can also review our Quick Links section below.  If you need additional help, see our hours and contact information listed below.  And, IVCC does use the Ellucian Go mobile app, see WebAdvisor Information to learn more.

Hours for the Week of January 18th - January 22nd
Closed for MLK Jr Monday
8:00am - 7:00pm Tuesday - Wednesday
8:00am - 4:30pm Thursday
8:00am - 2:30pm Friday

Regular Hours -- Beginning the week of January 25th
8:00am - 6:00pm  Monday - Wednesday
8:00am - 4:30pm  Thursday
8:00am - 2:30pm  Friday
Hours may vary when classes are not in session.

Contact Information
Phone:  (815) 224-0318
Email:  shd@ivcc.edu
Room:  Learning Commons, D-201
Student Help Request Form

About Student Help Desk

Student Technology Quick Links

CSP-0002 Orientation to Distance Learning Web Page

Student Technology Guide  |  Student Technology Guide PDF

Go to Student Email  Student Email Information

Go to WebAdvisor  WebAdvisor Information and Ellucian GO app

Go to Blackboard  Blackboard Information

Preparing for Online Testing  Respondus Quick Start Guide   Download

Campus Technology/Wireless Access

Faculty Web Pages

Zoom - Joining a Test Meeting  |  Zoom View Control Tips

Recording Online Presentations

Bookstore  |  What is Inclusive Access?

Pearson Support