Student Help Desk
Student Help Desk Information
New Students: Learn how to log into your student accounts with the Student Technology Guide (for a printable guide, use Student Technology Guide PDF). You can also review our Quick Links section below. If you need additional help, see our hours and contact information listed below. And, IVCC does use the Ellucian Go mobile app, see WebAdvisor Information to learn more.
Hours for the Week of January 18th - January 22nd
Closed for MLK Jr Monday
8:00am - 7:00pm Tuesday - Wednesday
8:00am - 4:30pm Thursday
8:00am - 2:30pm Friday
Regular Hours -- Beginning the week of January 25th
8:00am - 6:00pm Monday - Wednesday
8:00am - 4:30pm Thursday
8:00am - 2:30pm Friday
Hours may vary when classes are not in session.
Contact Information
Phone: (815) 224-0318
Email: shd@ivcc.edu
Room: Learning Commons, D-201
Student Help Request Form
Student Technology Quick Links
CSP-0002 Orientation to Distance Learning Web Page
Student Technology Guide | Student Technology Guide PDF
Go to Student Email | Student Email Information
Go to WebAdvisor | WebAdvisor Information and Ellucian GO app
Go to Blackboard | Blackboard Information
Preparing for Online Testing | Respondus Quick Start Guide | Download
Campus Technology/Wireless Access
Faculty Web Pages
Zoom - Joining a Test Meeting | Zoom View Control Tips