Student Help Desk
Student Help Desk Information
Regular Hours
8:00am - 6:00pm Monday - Wednesday
8:00am - 4:30pm Thursday
8:00am - 2:30pm Friday
Hours may vary when classes are not in session.
Contact Information
Phone: (815) 224-0318
Email: shd@ivcc.edu
Room: Learning Commons, D-201
Student Help Request Form
Student Technology Quick Links
CSP-0002 Orientation to Distance Learning Web Page
Student Technology Guide | Student Technology Guide PDF
Go to Student Email | Student Email Information
Go to WebAdvisor | WebAdvisor Information and Ellucian GO app
Go to Blackboard | Blackboard Information
Preparing for Online Testing | Respondus Quick Start Guide | Download
Campus Technology/Wireless Access
Faculty Web Pages
Zoom - Joining a Test Meeting | Zoom View Control Tips
Pearson Support
New Default Network and Email Password
- New and returning IVCC students have to create new network logins for campus computers
- New and returning students will need to log into the computer network on campus for the first time using a new default password, Eaglesxxxxxxx! (Xs represent the 7-digit student ID number)
- The login process will require students to change passwords upon initial login
- Network password requirements are a minimum of 14 characters, consisting of at least three of the following: uppercase letter, lowercase letter, number and special character
- Students will be prompted to change network passwords every 60 days
The default password for new students logging in to IVCC email has also changed to the same default format: Eaglesxxxxxxx! (Xs represent the 7-digit student ID number).
For more information: https://www.ivcc.edu/studenthelpdesk/StudentTechnology.php or https://www.ivcc.edu/studenthelpdesk/StudentTechnologyGuide.pdf