Student Help Desk

Student Help Desk InformationSHD Logo

Regular Hours
8:00am - 6:00pm  Monday - Wednesday
8:00am - 4:30pm  Thursday
8:00am - 2:30pm  Friday
Hours may vary when classes are not in session.

Contact Information
Phone:  (815) 224-0318
Email:  shd@ivcc.edu
Room:  Learning Commons, D-201
Student Help Request Form

About Student Help Desk

Student Technology Quick Links

CSP-0002 Orientation to Distance Learning Web Page

Student Technology Guide  |  Student Technology Guide PDF

Go to Student Email  Student Email Information

Go to WebAdvisor  WebAdvisor Information and Ellucian GO app

Go to Blackboard  Blackboard Information

Preparing for Online Testing  Respondus Quick Start Guide   Download

Campus Technology/Wireless Access

Faculty Web Pages

Zoom - Joining a Test Meeting  |  Zoom View Control Tips

Pearson Support

New Default Network and Email Password

  • New and returning IVCC students have to create new network logins for campus computers
  • New and returning students will need to log into the computer network on campus for the first time using a new default password, Eaglesxxxxxxx! (Xs represent the 7-digit student ID number)
  • The login process will require students to change passwords upon initial login
  • Network password requirements are a minimum of 14 characters, consisting of at least three of the following: uppercase letter, lowercase letter, number and special character
  • Students will be prompted to change network passwords every 60 days

The default password for new students logging in to IVCC email has also changed to the same default format: Eaglesxxxxxxx! (Xs represent the 7-digit student ID number). 

 For more information: https://www.ivcc.edu/studenthelpdesk/StudentTechnology.php or https://www.ivcc.edu/studenthelpdesk/StudentTechnologyGuide.pdf