Student Help Desk
Contact Information
Have a forgotten or expired password: Go to https://passwordreset.microsoftonline.com/ to reset and visit our password requirements at www.ivcc.edu/email.
ATTN 24/7 Service: If you are locked out of your account or have problems resetting your password, call
(815) 224-0318 and use option 2.
For all other inquiries: Please submit a ticket, review the information below, or visit us in the ASC!
Submit Ticket
(815) 224-0318
Academic Support Center, A-201, Oglesby Campus
Schedule for Week of May 26th
8:00am - 4:30pm Wednesday & Thursday
Regular Semester Hours
Hours may vary when classes are not in session.
Student Technology Accounts
Log in to your accounts and learn how to use them. New students should use the Student Technology Checklist before classes begin. New students will have computer, email, and Brightspace accounts created 24 hours after registering.
What is MFA?
IVCC students use MFA to verify identity when logging in to their IVCC email account while off-campus.
- To understand what MFA is, visit Multi-Factor Authentication to watch the video.
- To learn how to update your MFA methods, visit Update MFA Options.
Textbooks and Inclusive Access
Visit Textbooks and Inclusive Access for information on your course materials.
Technology
Visit Campus Technology for instructions on how to log on to computers, access the WiFi, print on campus, and technology loans.
Visit Devices, Browsers, Software, & Apps for ideas on personal devices, browsers, software, and apps.
Online Learning
Taking online classes? Visit these pages to learning more about:
- CSP-0002 Orientation to Distance Learning a required, non-credit course that must be completed before taking your first online course.
Learning Tools
Visit these pages for information on how to use these tools to help you learn and stay organized: