Customer Service
REGISTER ONLINE NOWExceptional Customer Service NEW
Service is everyone’s job. An impression of the organization can be made at any time
and with anyone. We need to make it consistent and positive with everyone we encounter.
This session will focus on how to stay focused on solving the problem or meeting the
customer’s needs without worrying about whom to blame or find fault with. We will
introduce the meaning of “Moment of Truth” and you will be surprised by the impression
it will make. Customers. Some days it feels like we can’t live with them, but we know
without a doubt, we can’t live without them. CEU: .3
Wed 8:30-11:30 a.m. Mar 24
1 Session Donna Honold
CTC-125, IVCC CEU-7701-03 $129
Flying Above the Clouds NEW
Life is a series of highs and lows and how you choose to handle it, is up to you.
This session helps people recognize how they choose to respond to various situations,
whether they are in our control or not. Attendees learn how to make the choice to
fly high and work to achieve a clear vision of the future, which allows them to take
responsibility for their actions and to focus on what really matters. It’s easy to
blame others and make excuses. But choosing to Fly Above the Clouds will create a better work and home environment. CEU: .3
This session will focus on:
- Impact of our attitude and behaviors on those around us
- How to hold ourselves and others accountable
- How to apply this model when developing/coaching others
- How to use this model to move from problem-focused to solution-focused
- The importance of the choices we make everyday
Wed 8:30-11:30 a.m. Apr 28
1 Session Donna Honold
CTC-125, IVCC CEU-8109-04 $129
For more information, contact Jennifer Sowers at (815) 224-0280 or jennifer_sowers@ivcc.edu.