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WebAdvisor FAQs

LOGGING INTO WEBADVISOR

Do I have a WebAdvisor account?

How can I reset my password?

I'm locked out of WebAdvisor, what do I do?

How do I get past the update/verify profile? 

What is my username and password?

What do I do if the wrong email is on file?

 

WEBADVISOR FOR STUDENT’S MENU


Financial Information

How do I access my 1098 tax form?

How do I pay for my class?

How do I review my Financial Aid?

Registration

How do I register for Classes?

How do I drop a class?

What is a Waitlist?

When does registration start?

Which Action do I select when registering? Please choose an action for ALL or an individual action; not both

I'm trying to register and the computer states a course pre-requisite has not been met, what do I do?

How do I register for CNA when I have ALH 1210 and 1211 on my sheet?

What does the Error message "You are not eligible for registration at this time" mean?

What does the Warning "Multiple Submit Warning"  mean?

I have a Academic Hold, Counselor Hold, or Cashier Hold, what do I do?

Registration is not allowed. You have no active Academic Program, who do I proceed?

Academic Profile


How do I view grades?

How do I get transcripts?

How do I find my class schedule?

 

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Do I have a WebAdvisor Account?

Are you a current student or have you been a student since 2003?

  • If Yes:  
    • You should already have a WebAdvisor account. To activate your account, go to www.ivcc.edu/gowebadvisor and click the link "SET UP YOUR ACCOUNT" located on the left side of the page.
  • If No: 
    • Have you applied to the college?
    • No, I have not applied to the college.
      • We apologize, you will not be able to register online today. You will need to complete an application. The application is available online at www.ivcc.edu/apply.
    • Yes, I have applied to the college.
      • Students who are registered prior to the beginning of the semester automatically receive a Webadvisor account. After the semester begins, prospective students who want to register for classes online will need to request a Webadvisor account. You may use the link here to go directly to the webpage and request a WebAdvisor account. If you need further assistance, you may receive support in person in the Learning Commons (D201) at the Student Help Desk, or by phone (815) 224-0318 or via e-mail at shd@ivcc.edu.  Please note that requests for Webadvisor accounts are processed on Tuesdays and Thursdays only.

 

How can I reset my password?

  • Choose the “WHAT'S MY PASSWORD?” link from WebAdvisor's main menu and then choose "Reset my password"  and follow the prompts.
  • A temporary password will be sent to the student’s choice of e-mail accounts. If a personal e-mail address is not listed in Webadvisor, the default e-mail address is the IVCC’s student e-mail.
  • The temporary password is only valid for one session. You will be prompted to immediately change the temporary password.
  • Temporary password issues
    • My temporary password is not working.
      • We recommend that you double left click and copy your generic password and paste it into the password field.
    • I had the password sent to my personal email address and I still have not received it.
      • Check your spam folder or junk folder.
      • Make sure the email address on file has been correctly entered. If it is not, call Admissions at 815-224-0447 and ask them to correct your email address in WebAdvisor.
    • The password was sent to my IVCC student email and I don't know how to log in.
      • Userid is your K-number.
      • Your seven digit student number is your default password.
    • My password for my student email is not working.

I'm locked out of WebAdvisor, what do I do?

  • Wait seven minutes and try entering your password again. If it still does not work, reset your password using the link WHAT’S MY PASSWORD.

 

How do I get past the update/verify profile.

  • Every six months you will be prompted to update your profile.  Update your profile, select the checkbox at the bottom and click submit. Log out of WebAdvisor and log back in to see all menus.

 

What's my username?

  • Your username is your K-number. Find it by clicking the WHAT'S MY USER ID (K NUMBER)? link on the main WebAdvisor Screen (bottom left of screen).

 

What's my password?

  •  I have never used WebAdvisor:
    • There is no default password for WebAdvisor. You will need to set up your account. Click the SET UP MY ACCOUNT link to get started. 
    • I have used WebAdvisor in the past but forgot my password .
      • Your password consists of six to nine characters in length and must contain both letters and numbers. If you still can't remember, click on the WHAT'S MY PASSWORD link. You will have to reset your password.

       

What do I do if the wrong email is on file?

  • If the wrong email address is on file, call Admissions at 815-224-0447 and ask them to correct your email address in WebAdvisor.

 

How do I access my 1098 tax form?

  • From the Student menu select “View My 1098 T Forms from under the FINANCIAL INFORMATION heading. 

 

How do I pay for my class?

  • From the Student menu select MAKE A PAYMENT from under the FINANCIAL INFORMATION heading.
  • To set up a payment plan using e-cashier, please contact the Cashier at 815-224-0213.

 

How do I review my Financial Aid?

  • From the Student Menu, select an option from under the FINANCIAL INFORMATION heading.


How do I register for Classes?

You may follow the steps below or view our online video.

How to set up your “Preferred Sections”

 (We strongly recommend that all students create their preferred sections prior to the first day of registration.)

 1.   Login on www.ivcc.edu/gowebadvisor

 2.   Select the Students menu (blue bar labeled ‘Students’)

 3.   Click Register for sections (Select step a. or b. below.)

 a.     Search and register for sections Use this option if you would like to look for sections and add them to your preferred list.

 b.     Express registration Use this option if you know the exact subject, course number, and section for which you wish to add to your list.

 4.   Select the term and your desired course information. Click Submit.

 5.   If you used the search and register for sections option, you will need to select the check box beside the courses you would like to add to your preferred sections list, then click Submit.  

 6.   Courses are now “saved” into your preferred sections. (If registration is underway, proceed to step 1b. below. If registration has not begun, continue with “Register for your Preferred Sections” on the first day of registration.)

   

 Register for your “Preferred Sections”

 (after registration has begun)


 1.   Register Your Preferred Sections

 a.     From the Students menu, select Register and Drop Sections

 b.     Select RG Register using the drop-down arrow  next to each individual course OR choose ‘Action for ALL Pref. Sections (or choose below)’, click the drop-down arrow   and select RG Register  to submit all courses at once

  (NOTE: You cannot select RG Register for both ‘Action for All’ and Individual. Choose only one approach.)

 c.     Click Submit at the bottom of the page.  

 2.   If you have successfully registered, the Status field beside each course will display “Registered for this section”. You should confirm your registration by printing a class schedule. Select My Class Schedule from the Student’s menu.

 


How do I drop a class?

Withdrawals are different from drops.  For students who drop classes before the tenth day of a regular 16-week Fall or Spring semester, a full refund less the registration fee will be generated. After the tenth day, you must withdraw from the class by asking your instructor or performing a student initiated withdrawal in WebAdvisor. Check with your instructor for the withdrawal and drop dates or call Admissions at 815-224-0447.

  • To drop a class in WebAdvisor before the tenth day:
    •  Use the REGISTRATION menu. Select REGISTER AN DROP SECTIONS.  After selecting the class you want to drop, select REMOVE FROM LIST.
  •  To perform a student initiated withdrawal (after  the tenth day and before the last day for withdrawals):
    •  Use the REGISTRATION menu. Select STUDENT INITIATED WITHDRAWL.  Fill out the form and submit.
    •  You will need the course ID and section number.

 

What is a waitlist?

  • If you attempt to register for a class that is full, you may have the option to add that class to your waitlist.  Students can add classes to their waitlist on WebAdvisor, by phone or in person once a class has reached its maximum capacity.
  • Please visit the Admissions website for further information on waitlisting.  

 

When does registration start?

Summer 2013 Registration: Tuesday, April 2nd
Fall 2013 Registration Begins: Tuesday April 9th
Registration begins on-line ONLY through WebAdvisor at 8:00am, in-person at 12:00pm, and via phone/fax/mail at 2:00pm.

 

Which Action do I select when registering? Please choose an action for ALL or an individual action; not both

  • Please choose an action for ALL or an individual action; not both.
  • Resolution: You have chosen an action in the top box and in the individual boxes listed next to your course. Be sure the top box (Action for ALL Sections) is blank and select submit. This will then register you for your classes.

 

I'm trying to register and the computer says they have not met the pre-requisite, what do I do?

  • If you have an orange form signed by a counselor, call (815) 224-0360. The counselor will verify the pre-requisite for you and make the necessary changes. Then, you can register using WebAdvisor Registration.
  • If you do not have an orange form signed by a counselor, there is a pre-requisite for the course. A counselor would be able to explain the pre-requisite or other options (815 224-0360).

 

If you want to register for CNA and have ALH 1210 and 1211

Call the counseling center (815) 224-0360 for assistance with changing classes.

Once you have the correct sections, you can register on the Web. (note: the classes were changed late, so your sections may no longer be valid.)

If you signed on right before or right at 8:00 a.m. and after clicking the submit you get the following message, “You are not eligible for registration at this time."
You signed on before Web Registration was made available. You do NOT need to log out—use the Student Menu button at the top of WebAdvisor and use the "Register and Drop Sections" link under RegistrationThis time, when you click submit, it should work (provided we have made Web Registration available.)
  ***   Web Registration is made available at exactly 8:00 a.m. IVCC time.  ***

 

If you signed on right before or right at 8:00 a.m. and after clicking the submit you get the following message, “You are not eligible for registration at this time."

You signed on before Web Registration was made available. You do NOT need to log out—use the Student Menu button at the top of WebAdvisor and use the "Register and Drop Sections" link under RegistrationThis time, when you click submit, it should work (provided we have made Web Registration available.)

  ***   Web Registration is made available at exactly 8:00 a.m. IVCC time.  ***

 

 

Multiple Submit Warning

The requested Web page is inaccessible as you have submitted the page multiple times. The procedure is a security precaution of the system.

Resolution: This means you hit submit more than once. Go to the "Student Menu" at the top and go directly to "Register and Drop Sections" under Registration which will show you which classes were added to your lists.  Be sure to only hit submit once and then wait! If the process you just did does not show up, return to the menu page and restart the original process, reentering your data. Be sure to only hit submit ONCE and then wait!

 

Academic Hold, Counselor Hold, or Cashier:


A hold placed by counseling to ensure that the student has seen a counselor.
Resolution:  To have this hold removed from your account, contact counseling at (815) 224-0360.  After the hold is removed, you will be able to register on the web.

Cashier Hold
There is a balance due to the college.
Resolution: Call the Cashier at (815) 224-0213. After the issue has been resolved,  you will be able to register on the web.

 

Registration is not allowed. You have no active Academic Program.

Resolution: In order to proceed, call Records at 815 224-0447 and ask for an academic program to be added to your records.


How do I view grades?

Use the STUDENT MENU and click on ACADEMIC PROFILE the GRADE POINT AVERAGE by TERM.  Select your grades per the term you need.

 

How do I get transcripts?

  •  Select STUDENT MENU then ACADEMIC PROFILE  then TRANSCRIPT REQUEST
    • Fill in the information and submit
  • Track your transcript request online through WebAdvisor using the TRANSCRIPT REQUEST STATUS.
  • For more information on Transcript requests contact Admissions at 815-224-0447.

 

How do I find my class schedule?

Select Student Menu, then under Academic Profile select My Class Schedule