Student Tech Support


09/26/17 UPDATE for iOS 11 Users:  The resolution for the iOS 11 email issue is to update to iOS 11.0.1 or later.  The problem is iOS 11's Mail app is incompatible with, Office 365, and Exchange.  Again, this is only if your device is updated to iOS 11. 

Attention Respondus Users:  If using Respondus on your own device and you receive a message stating that your version is more than a year old, then update.  You can update by opening Respondus, clicking on the "i", choosing "Check for newer version," then follow the prompts. You should make it a habit to check for updates each semester. 

Do you need to use a webcam for your online tests?  We have webcams available for use at the Student Help Desk.






Request WebAdvisor Help

Registration Questions: 815.224.0447

Technical Assistance: 815.224.0318

Request Blackboard Help

Technical Assistance: 815.224.0318

Orientation Questions: 815.224.0462


Student Email


Request Email Help

Technical Assistance: 815.224.0318

Campus Technology


Request Technical Help

Technical Assistance: 815.224.0318



Textbook Sites

Cengage Learning

Pearson's MyLab and Mastering      Pearson System Status


Mastering Physics

Sapling Learning/Macmillan

HEINLE iLrn (Spanish)

Technical Assistance including WebAdvisor, Blackboard, Student Email, and Useful Links

Computer Usage Guidelines, Procedures, and Policies