Student Tech Support

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09/26/17 UPDATE for iOS 11 Users:  The resolution for the iOS 11 email issue is to update to iOS 11.0.1 or later.  The problem is iOS 11's Mail app is incompatible with Outlook.com, Office 365, and Exchange.  Again, this is only if your device is updated to iOS 11. 

Attention Respondus Users:  If using Respondus on your own device and you receive a message stating that your version is more than a year old, then update.  You can update by opening Respondus, clicking on the "i", choosing "Check for newer version," then follow the prompts. You should make it a habit to check for updates each semester. 

Do you need to use a webcam for your online tests?  We have webcams available for use at the Student Help Desk.

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WebAdvisor

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Blackboard   

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Request WebAdvisor Help

Registration Questions: 815.224.0447

Technical Assistance: 815.224.0318

Request Blackboard Help

Technical Assistance: 815.224.0318

Orientation Questions: 815.224.0462

   

Student Email

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Request Email Help

Technical Assistance: 815.224.0318

Campus Technology

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Request Technical Help

Technical Assistance: 815.224.0318
   

Software

 


Textbook Sites

Cengage Learning
http://login.cengage.com

Pearson's MyLab and Mastering
http://pearsonmylabandmastering.com      Pearson System Status

Evolve
https://evolve.elsevier.com/

Mastering Physics
http://masteringphysics.com

Sapling Learning/Macmillan
https://www.saplinglearning.com/

HEINLE iLrn (Spanish)
http://books.quia.com

Technical Assistance including WebAdvisor, Blackboard, Student Email, and Useful Links

Computer Usage Guidelines, Procedures, and Policies