For Questions Related to...
Course Content and Test/Grade Questions
Your instructor - contact method listed in syllabus
Technical Assistance with Blackboard
email@example.com - (815) 224-0318
- Go to Blackboard
- Username: K-number
- Password: 7-digit student ID number
- To update password: Choose Personal Information, select Change Password
○ For a Blackboard password reset, submit a request through Student Help Desk Request. You will need your name, K-number, and 7-digit student ID number.
○ To see if your browser supports Blackboard, go to Blackboard Browser Checker.
○ Blackboard's supported browsers are Mozilla Firefox, Google Chrome, Microsoft Edge, and Apple Safari. If a file does not open correctly, try using a different browser.
Issues and Resolutions
○ Course content will not be available in Blackboard until the first day of the semester.
Some instructors may open a course early, check your student email for notification.
○ For common issues with Blackboard, see Blackboard Learn Help for Students. You can use the left menu to jump to other categories. Below are frequently asked items. Note: Do not use the Ultra experience, stay with Original experience.
• For information on navigating within Blackboard, see Blackboard Getting Started.
• For information on discussion boards, see Blackboard Discussions.
• For information on forums, see Blackboard Forums.
• For information on sending emails through Blackboard, see Blackboard Email.