Office 365 Student Email

On May 23, 2016, the IVCC student email system changed from Zimbra to MS Office 365.  You will find the link to the Office 365 email directly below this paragraph, and the old Zimbra email account information is found below the Office 365 information.

Student Email Login page:  www.ivcc.edu/studentemail

Student Email Address:  K-number@Office365.ivcc.edu

Quick Start Guide for MS Office 365 IVCC Student E-mail (PDF)   This PDF contains information on sending attachments, forwarding emails to a personal email account, creating a signature, etc.

Initial Login Information

  • Username:  K-Number@Office365.ivcc.edu
  • Initial Password:  EaglesXXXXXXX (you enter your IVCC 7-digit student ID number for the Xs)
  •  Your new password must be 8-16 characters in length, containing three of the following: 
    • Uppercase letter
    • Lowercase letter
    • Number
    • Special character:  @ # $ % ^ & * - _ ! + = [ ] { } | \ : ' , . ? / ` ~ " ( ) ;
  • Once logged in, you will be prompted to select a language (English) and a time zone (Central Time US & Canada).
  • Note: You will need to reset your student email password every six months.
  • Problems:
    • If you are having problems accessing your email for the first time or resetting your password (receiving the message that your password has been seen too many times), then open a private window by:
      • If using IE (do not use Edge), press Ctrl, Shift, and the P key simultaneously.  This opens an InPrivate browsing window. You can then follow the username and password instructions above.
      • If using Firefox, press Ctrl, Shift, and the P key simultaneously. This opens a new private window.  You can then follow the username and password instructions above.
      • If using Chrome, press Ctrl, Shift, and the N key simultaneously. This opens a new Incognito window. You can then follow the username and password instructions above.
      • If using Safari, press Control, Option, and the P key simultaneously. This opens a new private window. You can then follow the username and password instructions above.
    • If you are automatically logged out of your email on your first login when setting up your new password or when resetting your password, then wait five minutes before trying to log into your email again.  You should be able to log into your account successfully after this time has passed.

Self-Service Password Reset 

Would you like to be able to reset your own email password if you forget it?  To set up your self-service email password reset, go to www.ivcc.edu/studentemailpassword and log in using your student email username and password.  You will be given a choice to set up two of three options:  mobile phone, personal email, and security questions.  You will need to verify your authentication immediately, so be sure you have your mobile phone to receive your verification code and can log into your personal email to receive your verification code.  You will need to enter the verification codes to finish the self-service email password reset process.  You cannot reset your own password until you set up this process.  If you have not set up the self-service email password reset and need to have your password reset, you will need to contact the Student Help Desk (closed on weekends).

Junk Email Folder

Just because an email is in your Junk Email folder does not mean it's junk!  Check it, regularly!

Important emails may arrive to your junk folder because Microsoft may believe the email is spam, or because you may have accidentally moved an email to your junk folder rather than deleting it and now other emails from this sender are being directed to your junk folder.

If it's your first time checking your Junk Email folder, you may need to display the folder.  In you Folders section, click on the blue More.  This will expand your Folders list.  Now, you can click on your Junk Email folder to view the contents.  If you do not see More or Junk Email but see your name, click on the down arrow next to your name to expand your folders. 

You can redirect your important emails to your Inbox by checking the boxes in front of the emails, select Move to in the menu bar, then Inbox.  You may receive a pop up asking you if you wish to have this reported to Microsoft--click yes.  Your emails should have moved to your Inbox.


Would you like to install MS Office 365 software for free on your personal devices?

  • As a registered student at IVCC, you can install MS Office 365 ProPlus 2016 on up to five compatible personal devices for use while you are a student at IVCC.  This package includes Word, Excel, PowerPoint, Access, and more.  And, you can use OneDrive for syncing across your devices.
  • To download and install MS Office ProPlus:  Log into your Office 365 student email account, click on 'Office 365' in the upper left corner, then click on 'Install Office 2016' in the upper right corner and follow the prompts.  If you wish to see the apps you will be installing or you want to learn about the Phone & Tablet options, click on 'Other installs'.
  • If you would like step-by-step instructions or MS Office Contact Support, please visit http://aka.ms/office365help and follow the steps for 'Office for business'.

Don't know your K-Number?

Click here and select WHAT'S MY USER ID (K-NUMBER)?

   IVCC Student ID Card

All official electronic correspondence from IVCC will only be sent to your IVCC Student Email.


Old Zimbra Student Email Information

Students can no longer access their Zimbra student email accounts.  These accounts were kept available through May 2017.

For Assistance, contact the Student Help Desk:

   Phone: 815-224-0318      Email: shd@ivcc.edu      In-Person: Room D-201