FACTS

There is no interest or credit check, and anyone is eligible to use the payment plan as long as your balance is $100.00 or more. Any questions regarding the payment plan can be directed to the Cashier Department (815) 224-0213 or by visiting our website at ivcc.edu/ecashier.

Please do not assume your balance will automatically be adjusted if financial aid is received or a class is dropped or added. You should call the Illinois Valley Community College cashier's office at (815) 224-0213 to request a change.

Questions?

If you have questions about your agreement with FACTS/Nelnet, please call either:

the Illinois Valley Community College Cashier’s Office at (815) 224-0213
or FACTS/Nelnet Tuition Management Company at (800) 609-8056.

Important! Call FACTS/Nelnet at (800) 609-8056 to make any changes to your address, phone or banking information. If you have questions regarding your FACTS/Nelnet agreement please contact FACTS/Nelnet directly or view your agreement online through My FACTS/Nelnet Account. To access My FACTS/Nelnet Account, follow the instructions located on the FACTS/Nelnet Confirmation Letter or e-mail. If you have questions regarding your financial aid award or tuition balance, please call the Illinois Valley Community College Cashier's Office at (815) 224-0213.