Respondus LockDown Browser: Student FAQ

Where do I get Respondus LockDown Browser?

What are the system requirements for Lockdown Browser?

Visit the Respondus System Requirements for Lockdown Browser page.

When I try to download the Respondus Lockdown Browser, it downloads with a .php extension and I get a message that Windows doesn't know what to do with the file. 

Your virus protection software likely changes file extensions on .exe files to protect your computer from viruses.  Given you are downloading a trustworthy application, when downloading
  1. choose the option to Save the file.
  2. then go to the folder and rename the program file.
  3. change the file extension from .php to .exe.  Do not change the complete file name.
  4. Launch the program.

Respondus Technical Support

Unable to retrieve settings from Respondus Server

Error: There is a problem with the settings for this exam

What do I need to know about Java Settings?

It is important that students have updated Java and have their settings configured appropriately. Students can verify their Java is working correctly by visiting http://www.java.com/en/download/help/testvm.xml.

Why do I keep getting prompted for a password?

Solution 1
Respondus automatically enters a password for your blackboard test.  If you are prompted to accept a screen with an encrypted password, accept it.  Do not erase the password in the box labeled: "Enter password to take assessment".  Instructors can also provide a secondary password.

Solution 2
In very limited situations, try the following. If you continue to have a problem AND your instructor had provided a password, this solution may work.  Try entering the password when prompted, and changing the encrypted password in the box labeled "Enter password to take assessment" to the password provided by the instructor.

I get the following Security Waring: The application's digital signature has been verified. Do you want to run the application.

Select Yes. An excellent explanation of Java settings is available at https://elearn.usu.edu/java/clearing-certificates.html

Any personal firewall or internet security software may also need to have Blackboard added to their trusted sights list.

When I am taking a test, it takes too long to open, the question hangs up while loading, or I get a white screen

We have seen some students get into the test and get hung up at the start or within a question. They essentially see a blank question area--the test header seams to load.

Generally this means that the student entered the test through the Blackboard Navigation area in the upper, right-hand corner of the Blackboard screen.  Students should enter the course from the My Courses list, and then locate and launch the test from within the course.