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WebAdvisor FAQs

LOGGING INTO WEBADVISOR

Do I have a WebAdvisor account? How do I set up my account?

How can I reset my password?

I'm locked out of WebAdvisor, what do I do?

How do I get past the update/verify profile? 

What is my username and password?

What do I do if the wrong email is on file?

 

WEBADVISOR'S STUDENTS MENU

Financial Information

How do I access my 1098 tax form?

How do I pay for my class?

How do I review my Financial Aid?

Registration

How do I register for Classes?

How do I drop or withdraw from a class?

What is a Waitlist?

When does registration start?

Which Action do I select when registering? Please choose an action for ALL or an individual action; not both

I'm trying to register and the computer states a course pre-requisite has not been met, what do I do?

How do I register for CNA when I have ALH 1210 and 1211 on my sheet?

What does the Error message "You are not eligible for registration at this time" mean?

What does the Warning "Multiple Submit Warning"  mean?

I have a Academic Hold, Counselor Hold, or Cashier Hold, what do I do?

Registration is not allowed. You have no active Academic Program, who do I proceed?

Academic Profile

How do I view grades?

How do I get transcripts?

How do I find my class schedule?

 

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Do I have a WebAdvisor Account?

Are you a current student or have you been a student since 2003?

  • If Yes:  
    • You should already have a WebAdvisor account. To activate your account, go to www.ivcc.edu/gowebadvisor and click the link "SET UP YOUR ACCOUNT" located on the left side of the page and follow the prompts. For step-by-step instructions for setting up your WebAdvisor account, go to How to Set-Up Your Account.
  • If No: 
    • Have you applied to the college?
    • No, I have not applied to the college.
      • We apologize, you will not be able to register online today. You will need to complete an application. The application is available online at www.ivcc.edu/apply.
    • Yes, I have applied to the college.
      • Students registered prior to the beginning of the semester automatically receive a WebAdvisor account. After the semester begins, prospective students who want to register for classes online will need to request a WebAdvisor account. You may use the link here to go directly to the webpage and request a WebAdvisor account. If you need further assistance, you may receive support in person at the Student Help Desk in the Learning Commons (D201) or by phone 815-224-0318 or via email at shd@ivcc.edu.

 

How can I reset my password?

  • Choose WHAT'S MY PASSWORD? from WebAdvisor's main menu, then choose RESET MY PASSWORD  and follow the prompts.
  • A temporary password will be sent to the student’s choice of email accounts.
  • The temporary password is only valid for one new password session (three attempts). You will be prompted to immediately change the temporary password.
  • Temporary password issues
    • My temporary password is not working.
      • We recommend that you double left click over the temporary password sent in the email and right click to copy. (If you swipe over the password to copy, any extra spaces before or after the password that you may accidentally copy will count as characters when pasting the password in the WebAdvisor password field.) Then, go to the WebAdvisor Login webpage and paste it into the password field.  The username is your K-number entered in all capital letters.
    • I had the password sent to my personal email address and I still have not received it.
      • Check your spam folder or junk folder.
      • Verify that your email address in the temporary password drop-down field is correct. If it is not, call Admissions at 815-224-0447 and ask them to correct your email address on file. Once corrected, begin the steps to reset your password again.
    • The password was sent to my IVCC student email and I don't know how to log in.
      • Your email username is your K-number@office365.ivcc.edu
      • Your email initial password is EaglesXXXXXXX (Xs represent your 7-digit student ID number)
    • My password for my student email is not working.
      • To have your password reset:
        • Stop by the Student Help Desk in the Learning Commons, D-201.
        • Call the Student Help Desk at 815-224-0318.
        • Email the Student Help Desk at shd@ivcc.edu.


I'm locked out of WebAdvisor, what do I do?

  • Wait seven minutes and try entering your password again. If it still does not work, reset your password using the link WHAT’S MY PASSWORD from the MAIN MENU screen in WebAdvisor.

 

How do I get past the update/verify profile.

  • Every six months you will be prompted to update your profile.  Click on UPDATE/VERIFY MY PROFILE, make any necessary changes, select the checkbox at the bottom indicating you have verified the information, and click submit. Then, log out of WebAdvisor and log back in to see all menus.

 

What's my username?

  • Your username is your K-number entered in all capital letters. Find it by clicking the WHAT'S MY USER ID (K NUMBER)? link on WebAdvisor's MAIN MENU.

 

What's my password?

  •  I have never used WebAdvisor:
    • There is no default password for WebAdvisor. You will need to set up your account. Click SET UP MY ACCOUNT to get started. 
    • I have used WebAdvisor in the past but forgot my password.
      • Your password consists of six to nine characters in length and must contain both letters and numbers. If you still can't remember, click on WHAT'S MY PASSWORD. You will have to reset your password.

       

What do I do if the wrong email is on file?

  • If the wrong email address is on file, call Admissions at 815-224-0447 and ask them to correct your personal email address.

 

How do I access my 1098 tax form?

  • From the STUDENTS menu, select VIEW MY 1098-T FORMS listed under FINANCIAL INFORMATION. 

How do I pay for my class?

  • From the STUDENTS menu:
    • To set up a payment plan, select PAYMENT PLAN SETUP - FACTS/NELNET listed under FINANCIAL INFORMATION. You must use WebAdvisor to set up a payment plan.
    • To pay in full, select MAKE A ONE-TIME PAYMENT listed under FINANCIAL INFORMATION. You can also pay in full at the Cashier office either in-person or by phone 815.224.0213.

 

How do I review my Financial Aid?

  • From the STUDENTS menu, select an option from under the FINANCIAL INFORMATION heading. If you have questions concerning your financial aid, please call the Financial Aid at 815-224-0438.


How do I register for Classes?

You may follow the steps below or view our online video.

How to set up your “Preferred Sections”

 (We strongly recommend that all students create their preferred sections prior to the first day of registration.)

 1.   Login on www.ivcc.edu/gowebadvisor

 2.   Select the STUDENTS menu (blue bar labeled ‘Students’)

 3.   Click REGISTER FOR SELECTIONS listed under REGISTRATION (Select step a. or b. below.)

 a.    Use SEARCH AND REGISTER FOR SECTIONS, if you would like to look for sections and add them to your Preferred Sections list. Select the term and your desired course information and submit. You will need need to select the check box beside the course(s) you wish to add to your Preferred Sections list, then submit.

 b.    Use EXPRESS REGISTRATION, if you know the subject, course number, and section for the course(s) you wish to add to your Preferred Sections list.

4.   Your course(s) is now listed in your Preferred Sections. (If registration is underway, proceed to step 1b. below. If registration has not begun, continue with “Register for your Preferred Sections” on the first day of registration.)

   

 Register for your “Preferred Sections”

 (after registration has begun)


 1.   Register Your Preferred Sections

 a.     From the Students menu, select Register and Drop Sections

 b.     Select RG Register using the drop-down arrow  next to each individual course OR choose ‘Action for ALL Pref. Sections (or choose below)’, click the drop-down arrow   and select RG Register  to submit all courses at once

  (NOTE: You cannot select RG Register for both ‘Action for All’ and Individual. Choose only one approach.)

 c.     Click Submit at the bottom of the page.  

 2.   If you have successfully registered, the Status field beside each course will display “Registered for this section”. You should confirm your registration by printing a class schedule. Select My Class Schedule from the Student’s menu.

 


How do I drop or withdraw from a class?

Withdrawals are different from drops.  For students who drop classes by the tenth day of a regular 16-week Fall or Spring semester, a full refund less the registration fee will be generated. After the tenth day, you must withdraw from the class by asking your instructor or performing a student initiated withdrawal in WebAdvisor. Check with your instructor for the withdrawal and drop dates or call Admissions at 815-224-0447.

  • To drop a class in WebAdvisor by the tenth day (by the 5th day for an 8-week course):
    •  Use the REGISTRATION menu. Select REGISTER AND DROP SECTIONS.  After selecting the class you want to drop, select SUBMIT.
  •  To perform a student initiated withdrawal (after the tenth day and before the last day for withdrawals):
    •  Use the REGISTRATION menu. Select STUDENT INITIATED WITHDRAWAL.  Fill out the form and submit.
    •  You will need the course name, course number, and section number.
    • Check your student email for further withdrawal information.

 

What is a waitlist?

  • If you attempt to register for a class that is full, you may have the option to add that class to your waitlist.  Students can add classes to their waitlist on WebAdvisor, by phone or in person once a class has reached its maximum capacity.
  • Please visit the Admissions website for further information on waitlisting.  

 

When does registration start?

Spring 2017 Registration Begins:  Thursday, November 3, 2016
Online registration using WebAdvisor begins at 9AM.
In-person & phone registration begins at 10AM.

Summer 2017 Registration Begins:  Wednesday, April 5, 2017
Online registration using WebAdvisor begins at 9AM.
In-person & phone registration begins at 10AM.

Fall 2017 Registration Begins:  Tuesday, April 11, 2017
Online registration using WebAdvisor begins at 9AM.
In-person & phone registration begins at 10AM.

 

Which Action do I select when registering? Please choose an action for ALL or an individual action; not both

  • Please choose an action for ALL or an individual action; not both.
  • Resolution: You have chosen an action in the top box and in the individual boxes listed next to your course. Be sure the top box (Action for ALL Sections) is blank and select submit. This will then register you for your classes.

 

I'm trying to register and the computer says they have not met the pre-requisite, what do I do?

  • If you have an orange form signed by a counselor, call (815) 224-0360. The counselor will verify the prerequisite for you and make the necessary changes. Then, you can register using WebAdvisor Registration.
  • If you do not have an orange form signed by a counselor, there is a prerequisite for the course. A counselor would be able to explain the prerequisite or other options (815 224-0360).

 

If you want to register for CNA and have ALH 1210 and 1211

Call the counseling center (815) 224-0360 for assistance with changing classes.

Once you have the correct sections, you can register on the Web. (note: the classes were changed late, so your sections may no longer be valid.)

If you signed on right before or right at 8:00 a.m. and after clicking the submit you get the following message, “You are not eligible for registration at this time."
You signed on before Web Registration was made available. You do NOT need to log out—use the Student Menu button at the top of WebAdvisor and use the "Register and Drop Sections" link under RegistrationThis time, when you click submit, it should work (provided we have made Web Registration available.)
  ***   Web Registration is made available at exactly 8:00 a.m. IVCC time.  ***

 


What does the Error message "You are not eligible for registration at this time" mean?

You submitted your Preferred Sections List before WebAdvisor registration was made available. Click on "Students Menu" and use the "Register and Drop Sections" link under Registration. This time, when you click submit, it should work (provided the WebAdvisor registration is available).

  ***   WebAdvisor registration is made available at exactly 9:00am CST.  ***

 

 

Multiple Submit Warning

The requested Web page is inaccessible as you have submitted the page multiple times. The procedure is a security precaution of the system.

Resolution: This means you hit submit more than once. Click on "Student Menu" and go directly to "Register and Drop Sections" under Registration which will show you which classes were added to your lists.  Be sure to only hit submit once and then wait!

 

Academic Hold, Counselor Hold, or Cashier:


A hold placed by counseling to ensure that the student has seen a counselor.
Resolution:  To have this hold removed from your account, contact counseling at (815) 224-0360.  After the hold is removed, you will be able to register on the web.

Cashier Hold
There is a balance due to the college.
Resolution: Call the Cashier at (815) 224-0213. After the issue has been resolved,  you will be able to register on the web.

 

Registration is not allowed. You have no active Academic Program.

Resolution: In order to proceed, call Records at 815 224-0447 and ask for an academic program to be added to your records.


How do I view grades?

Using the STUDENT MENU, click on GRADE POINT AVERAGE BY TERM, which is located under ACADEMIC PROFILE.  Select the term for the grade(s) you need.

 

How do I get transcripts?

  •  Select STUDENT MENU then ACADEMIC PROFILE  then TRANSCRIPT REQUEST
    • Fill in the information and submit
  • Track your transcript request online through WebAdvisor using the TRANSCRIPT REQUEST STATUS.
  • For more information on Transcript requests contact Admissions at 815-224-0447.

 

How do I find my class schedule?

Select Student Menu, then under Academic Profile select My Class Schedule