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Frequently asked questions about usernames and passwords

What's my username?

What's my password?

What do all the numbers mean in my ID card?

What if I don't remember my Blackboard, student email, or network password? 

What if I don't remember my Webadvisor password?

What if I want to change my password?

Can I reset my own password?

What's My Username

Your username (also known as login ID or user ID) for Blackboard, the computer network, the wireless network, and WebAdvisor is your K-number. WebAdvisor is the only system where you must enter your K-number in all capital letters. Your username for your student email is K-number@Office365.ivcc.edu.

Finding your K-number

  • Your K-number can be found on your Student ID card or by using the "What's my User ID?" link in WebAdvisor.
  • Your K-number will always use uppercase letters.
  • Your K-number will never use the letter "O" in order to avoid confusion with the number "0."

What's My Password?

Your default password for Blackboard, the IVCC network, and the wireless network is your seven-digit student ID number.  Your default password for student email is EaglesXXXXXXX, where the Xs represent your seven-digit student ID number.  WebAdvisor is the only system where you must set up your account and create your own password.

You will be locked out of your WebAdvisor account after three unsuccessful attempts. The lockout time is seven minutes.

There is no lockout period for Blackboard, the network, or wireless network. 

Finding the seven-digit student ID number
  • Your seven-digit student ID number can be found on your student ID card.  It appears in purple.
  • Your seven-digit student ID number can be found on your class schedule or billing statement.
  • Your seven-digit student ID number can be found within WebAdvisor's My Class Schedule.
  • You are strongly encouraged to change your password as soon as you log into each system. For your security, passwords should contain both numbers and letters, both uppercase and lowercase.

What do all the numbers mean on my ID card?

The entire number on your student ID card is referred to as the STUDENT ID NUMBER.  The numbers 24611 are at the beginning of all ID numbers and identifies Jacobs Library.  The next seven numbers are unique to each student.  This seven-digit student ID number is the default password on most IVCC accounts (excluding WebAdvisor and student email). The last two numbers indicate the number of times you have been issued an ID card.  You should treat your student ID number as confidential information and avoid giving it out unnecessarily.


 

New ID

 

 

What if I don't remember my Blackboard, student email or network password?

  • Call the Student Help Desk at 815-224-0318 and provide your name, K-number, and seven-digit student ID number. Your password will be reset to your seven-digit student ID number or, in the case of a student email reset, your password will be reset to EaglesXXXXXXX.
  • Send an email to shd@ivcc.edu and provide your name, K-number, seven-digit student ID number, and contact information. Your password will be reset to your seven-digit student ID number or, in the case of a student email reset, your password will be reset to EaglesXXXXXXX.
  • Please allow one hour to process a request for a password reset between the hours of 8:00am and 4:30pm Monday - Friday.  If you call or send an email after that time, it will be reset the next business day.


What if I don't remember my Webadvisor password?

 

What if I want to change my password? In order to change my password from the seven-digit student ID number: 

 

  • Student Email
    • Log into your Office 365 student email account.
    • Click on 'Office 365' in the upper left corner.  You should now be on the 'Home' screen.
    • Click on the gear button in the upper right corner.  This is your 'Settings'.
    • Click on 'Password Change your password.'
    • A screen will populate where you will enter your old password and you will create and confirm a new password following the specifications on the page.
    •  Submit.  Your password is now changed.
       

  • Network
    • Hit  Ctrl + Alt + Del.
    • Click the 'Change password' button.
    • Enter old password. Hit tab.
    • Enter new password. Hit tab.
    • Confirm new password.
    • Click "OK"

 

  • WebAdvisor
    • From the main WebAdvisor screen, select the 'What’s My Password' link.
    • Click on "Reset my password" and follow the prompts.
    • A temporary password will be sent to the student’s choice of e-mail accounts. If a personal e-mail address is not listed in WebAdvisor, the default e-mail address is the IVCC’s student email.
    • The temporary password is only valid for one session. You will be prompted to immediately change the temporary password.

 

Can I reset my own password? 

WebAdvisor:

Yes, you can reset your own password by going to the WebAdvisor website and selecting "WHAT'S MY PASSWORD?" link and then clicking "Reset my password." Follow the prompts.

The Network, Student Email, and Blackboard:

No, unfortunately these systems are not currently designed to allow students to reset their own passwords. Contact the Student Help Desk for assistance. (815) 224-0318 or SHD@ivcc.edu