Student Rights & Responsibilities/Student Complaint Procedures
I. Student Rights
Students of Illinois Valley Community College have the same rights accorded all citizens under the Constitution of the United States. Included among these are the right to free, open and responsible discussion and inquiry.
At IVCC, we believe that students are entitled to expect a program of quality education provided by competent instructors. It is therefore the right of each IVCC student to:
A. study any controversial issue with a political, economic or social significance
B. have open access to all relevant information
C. study under competent instructors in an atmosphere free of bias and prejudice
D. form and express personal opinions on controversial issues without jeopardizing their relationship with their instructors or the College
E. be treated fairly and with respect
F. be accorded the best efforts of instructors, including access through regular office hours
II. Student Academic Complaints
As members of the College community, students have the right to express their opinions as to the fair treatment of their academic achievement. Students who wish to dispute a grading matter, or another academic matter (e.g. violation of the plagiarism policy) related to their courses, shall express these concerns to the appropriate faculty member as follows:
A. The student should discuss the matter with the faculty member in an informal manner.
B. When feasible, the initial informal meeting between the student and faculty member should occur within five (5) class days (normally Monday through Friday when classes are in session) after notification of the grading matter or other academic matter by the instructor.
C. If the complaint is not resolved after the informal discussion, the student may appeal informally (usually a conference), to the Dean of the faculty member involved. Where feasible, this appeal to the Dean should be made within five (5) class days of the informal discussion with the faculty member.
D. If the nature of the complaint is personal, involving a faculty member directly and his/her behavior or demeanor, the student may appeal informally directly to the faculty member's Dean as outlined in item C above, bypassing the informal discussion directly with the faculty member. The student should understand that anonymity cannot and usually will not be protected.
E. If the complaint is not resolved after the normal informal discussion, the student may appeal in writing to the Dean of the faculty member involved within five (5) class days after the informal discussion. In filing the written complaint, the student may request a meeting with the Dean.
F. The Dean shall review the complaint and respond in writing to the student within five (5) class days after receiving the student's written statement.
G. If the results of the Dean's review are unsatisfactory to the student, the student may appeal to the Vice President for Learning and Student Development within five (5) class days of receiving the written response of the dean. The student may request a meeting with the Vice President.
H. The Vice President for Learning and Student Development shall issue a written response to the student within five (5) class days of receipt of the student's appeal.
I. The decision of the Vice President for Learning and Student Development shall be considered final with regard to student academic complaints.
III. Student Non-Academic Complaints
The Vice President for Learning and Student Development shall be responsible for responding to complaints from students on non-academic (non classroom and grading) issues which would fall outside of the Student Code of Conduct (section VI following). These issues include, but are not limited to:
A. parking violations and towing
B. refunds of tuition and fees
C. admission, registration and records matters
D. financial aid matters
E. counseling matters
F. job placement matters
G. activities and athletics matters
H. bookstore refunds
The student is expected to initiate her/his complaint with the staff member immediately responsible for the area in which the problem occurred, in an effort to resolve the issue in an informal manner.
If the issue is not resolved in an informal manner, the student may appeal the matter to the Vice President for Learning and Student Development. The decision of the Vice President for Learning and Student Development with regard to student non-academic complaints shall be considered final.
IV. Student Responsibilities
Students are expected to conduct themselves as responsible members of the College community. Disruption of the educational process and violation of the rights of others constitutes irresponsible behavior. Specific responsibilities of IVCC students include, but are not limited to:
A. attending class regularly as specified per class requirements and/or syllabus, and explaining reasons for absences to instructors
B. exercising care of College equipment and facilities
C. actions characterized by honesty
D. treating all college personnel and fellow students fairly and with respect
Students are responsible for knowing and abiding by all College regulations along with federal, state and local statutes. Students in doubt about any particular matter should consult the Vice President for Learning and Student Development.