KPI 3: Service Excellence
| Measure 3f: Student Campus Climate |
"Most students feel a sense of belonging here" |
| Target |
|
5.26 |
Date |
10FA
|
|
5.61 |
11SP |
| "People on this campus respect and are supportive of each other" |
| Target |
|
5.26 |
Date |
| 10FA |
|
5.67 |
11SP |
| "Students are made to feel welcome on this campus" |
| Target |
|
5.52 |
Date |
| 10FA |
|
6.11 |
11SP |
"I generally know what's happening on campus"
|
| Target |
|
4.95 |
Date |
| 10FA |
|
5.05 |
11SP |
| |
|
|
|
.
(Relates to AQIP Category 3, Understanding students’ and other stakeholders’ needs)
Description/Definition: This is item 9b on the Community College Survey of Student Engagement (CCSSE).
Methodology, Frequency and Data Source: On a 4-pt scale where 1 = very little and 4 = very much. CCSSE is conducted every three years at IVCC.
Source: CCSSE Means Summary Report (IVCC vs. Other Small Colleges vs. CCSSE Cohort)
(Relates to AQIP Category 3, Understanding students’ and other stakeholders’ needs)
Description/Definition: This is item 11b on the Community College Survey of Student Engagement (CCSSE).
Methodology, Frequency and Data Source: On a 7-pt scale where 1 = Unavailable and 7 = Available, Helpful, Sympathetic. CCSSE is conducted every three years at IVCC.
Source: CCSSE Means Summary Report (IVCC vs. Other Small Colleges vs. CCSSE Cohort)
(Relates to AQIP Category 3, Understanding students’ and other stakeholders’ needs)
Description/Definition: This is item 11c on the Community College Survey of Student Engagement (CCSSE).
Methodology, Frequency and Data Source: On a 7-pt scale where 1 = Unavailable and 7 = Available, Helpful, Sympathetic. CCSSE is conducted every three years at IVCC.
Source: CCSSE Means Summary Report (IVCC vs. Other Small Colleges vs. CCSSE Cohort)
(Relates to AQIP Category 3, Understanding students’ and other stakeholders’ needs)
Description/Definition: One of 12 scale areas of the Noel-Levitz Student Satisfaction Inventory (NLSSI).
Methodology, Frequency and Data Source: NLSSI is administered at IVCC every three years. The Service Excellence Scale is made up of nine NLSSI items. This aggregated mean includes satisfaction ratings of the following areas: registration, library, administrators, bookstore and all campus staff.
(Relates to AQIP Category 3, Understanding students’ and other stakeholders’ needs)
Description/Definition: Average satisfaction score for eight college service areas by graduates responding to the ICCB Follow-Up Study.
Methodology, Frequency and Data Source: In the ICCB Follow-Up study items 37 through 44 reflect the responding graduates rating for the following service areas: Financial Aid, Academic Advising, Career Planning, College Transfer Planning, Counseling, Tutoring, Library, and Student Activities. The IR office computes an average score for each service area. Graduates rate the services as follows: Blank = No response to the item; 0 = Did not use; 1 = Very dissatisfied; 2 = Somewhat dissatisfied; 3 = Somewhat satisfied; 4 = Very satisfied. All occupational graduates are invited to participate in the annual ICCB Follow-Up Study. The average score is calculated by the IR department from those graduates who respond with a 1, 2, 3 or 4 to these survey items.
Source: Final table of information sent to ICCB for the Occupational Follow-Up Study.
(Relates to AQIP Category 3, Understanding students’ and other stakeholders’ needs)
Description/Definition: Questions asked of students about climate of the Noel-Levitz Student Satisfaction Inventory (NLSSI).
Methodology, Frequency and Data Source: NLSSI is administered at IVCC every three years. These questions are four of fifteen satisfaction questions which make up the Campus Climate scale: (1) Belonging – Most students feel a sense of belonging here, (2) Support – People on this campus respect and are supportive of each other, (3) Welcome – Students are made to feel welcome on this campus, and (4) Happening – I generally know what’s happening on campus.