Home
What's New About Us Alumni Community-Business Current Students Future Students
Banner with pictures of students.

Common Blackboard Errors

Logging in

Error Message: An error occurred while the system was processing this login request.

Reason: Incorrect username or username not in system.

Error Message: Could not login. Valid authentication credentials were not provided.

Reason: Incorrect password.  User is in system.

Enrolling in Class/Accessing Class

Error Message: Access Denied

Reason: Student clicks on course name instead of Enroll button.

Class not listed in My Courses

Student can attempt to Self-Enroll. 

There is no enroll button for course.

Reason: Either

A: Student already enrolled in the class.

B: Instructor will enroll student in class.  Class should appear in My Courses area on first day of the class.

Discussion Board

No discussion management options showing.

Resolution: Click little red triangle in center of display to expand tool bar, or click Show Options Tab.

There are no formatting tools in the message composition area.

Tools do not display in Netscape.  Use Internet Explorer.

Discussion Board
Unable to reply to a message.  The area in which to type the message is missing from the screen.  Text box editor appears broken.

This means that the student has disabled ActiveX controls and thus cannot use the "Text Box Editor" control (also known as the WYSIWYG editor). Several possibilities are available to solve this problem:

1. Alternatively, add the Blackboard site to the "Trusted Sites" zone. The trusted site configuration should have ActiveX enabled by default, and would allow you to enable this for only the Blackboard site.

In Internet Explorer,

  1. Select Tools > Internet Options.
  2. Select the security tab
  3. Select Trusted Sites and click the Sites button.
  4. Type in the IVCC Blackboard address, http://ivcc.blackboard.com.
  5. Uncheck the 'Require Server Verification' box.
  6. Click the Add button to move the IVCC Blackboard address to the Websites list.

If this isn't successful,
In Internet Explorer's security settings, make sure the setting for "Run ActiveX Controls and Plugins" is set to enable for the Internet zone.

Last effort: If you are using a computer with Vista operating system, consider the alternate browser, Firefox browser.

To make the text boxes appear in Blackboard with Vista/Explorer 7.X, make the following change to Blackboard:

1. Click "Personal Information"

2. Click "Set Visual Text Box Editor Options"

3. Change from '"Available" to "Unavailable."

Other:

Error message : Cartridge access denied. This course is not currently available. This course is not available for access because This organization was only available for {num} days from the date of enrollment.

Resolution: Contact your instructor.