Common Blackboard Errors
Logging in
Error Message: An error occurred while the system was processing this login request.
Reason: Incorrect username or username not in system.
Error Message: Could not login. Valid authentication credentials were not provided.
Reason: Incorrect password. User is in system.
Enrolling in Class/Accessing Class
Class not listed in my course list
Students must log in with k-number.
Student can attempt to Self-Enroll. See Blackboard User Guides for more information.
There is no drop-down menu to enroll in course.
Instructor will enroll student in class. Online class should appear in your course list on first day of the class. Teacher will provide further instructions to on-campus students.
Discussion Board
My teacher can't see my post/My message appears with (draft) following the subject.
Using the Save button puts the message in draft mode. Only you can see that. The word 'draft' appears in parentheses to alert you that it has not been submitted. If you click into a Draft message, you can click Modify to complete and submit that message. You do not have to save a message before submitting it.
When I click into a forum, I see a message No Items Found.
This could mean one of two things:
- No threads have been started in this forum. Select New Thread and start writing.
- If you know there has been activity in the forum, then you are viewing your forum in List View and messages are hidden. You can correct this in one of two ways.
- In the upper, right corner of the screen, select List View. List view allows you to Expand All messages for a complete view of the discussion.
- Above the discussion window, on the right of the screen, there is a Display drop-down box. Select Show All to display messages.
There are no formatting tools in the message composition area.
Verify that the Visual Text Box Editor option is enabled in Tools / Personal Information.
Unable to reply to a message. The area in which to type the message is missing from the screen. Text box editor appears broken.
To make the text boxes appear in Blackboard with Explorer 7.X (especially problematic with Vista operating system), make the following change to Blackboard:
1. Click "Personal Information"
2. Click "Set Visual Text Box Editor Options"
3. Change from '"Available" to "Unavailable."
Alternatively, add the Blackboard site to the "Trusted Sites" zone. The trusted site configuration should have ActiveX enabled by default, and would allow you to enable this for only the Blackboard site.
In Internet Explorer,
- Select Tools > Internet Options.
- Select the security tab
- Select Trusted Sites and click the Sites button.
- Type in the IVCC Blackboard address, http://ivcc.blackboard.com.
- Uncheck the 'Require Server Verification' box.
- Click the Add button to move the IVCC Blackboard address to the Websites list.
If this isn't successful,
In Internet Explorer's security settings, make sure the setting for "Run ActiveX Controls and Plugins" is set to enable for the Internet zone.
Last effort: If you are using a computer with Vista operating system, consider the alternate browser, Firefox browser.
Downloading Documents
Problem: When trying to download/Save a document, the Save option is greyed out.
Resoulution: Click on the 'Save' option that is greyed out and it will become an available option for you to click on.
Problem: When trying to download/Save a document, getting the following error message: Internet explorer cannot download "file name" from Blackboard.ivcc.edu. Internet Explorer cannot open this internet site. The requested site is unavailable or cannot be found:
Resolution: Use a different browser - either Mozilla Firefox or Google Chrome. (google.com/chrome) will work. You can download the browsers for free.
Other:
Error message : Cartridge access denied. This course is not currently available. This course is not available for access because This organization was only available for {num} days from the date of enrollment.
Resolution: Contact your instructor.