Respondus LockDown Browser: Student FAQ
Where do I get Respondus LockDown Browser?
What should I do before I take a test with the LockDown Browser?
Before taking a test, check your browser settings to assure they are correct for Blackboard testing with the Lockdown Browser.
- Open Internet Explorer (not any other browser).
- Run a Respondus Browser check at http://www.respondus.com/browser/ie.pl
- Follow the onscreen prompts.
What are the system requirements for Lockdown Browser?
Visit the Respondus System Requirements for Lockdown Browser
When I try to download the Respondus Lockdown Browser, it downloads with a .php extension and I get a message that Windows doesn't know what to do with the file.
Your virus protection software likely changes file extensions on .exe files to protect your computer from viruses. Given you are downloading a trustworthy application, when downloading
- choose the option to Save the file.
- then go to the folder and rename the program file.
- change the file extension from .php to .exe. Do not change the complete file name.
- Launch the program.
When I try to open Respondus, I get a Navigation to Web Page Cancelled error or Browser Cannot Display This Web Page error.
Perform a "factory reset" of Internet Explorer
- Open Internet Explorer
- Open the Tools menu (cog in upper, right corner)
- Select Internet Options
- Select Advanced Tab
- Click "Reset.." button
How to I turn off pop-up blockers?
- Open Internet Explorer (not any other browser)
- Click on the tools icon (looks like a configuration wheel)
- Select the Privacy Tab
- Verify that "Turn on Pop-Up Blockers" is unchecked.
What do I need to know about Java Settings?
It is important that students have updated Java and have their settings configured appropriately. Students can verify their Java is working correctly by visiting http://www.java.com/en/download/help/testvm.xml.
How do I add Blackboard as a Trusted Site?
Respondus works with settings in Internet Explorer. To add Blackboard as a trusted site,
- From the Tools menu, select Internet Options
- Select the security tab
- Select Trusted Sites (Green Checkmark)
- Click Sites
- Add http://ivcc.blackboard.com (click add)
Why do I keep getting prompted for a password?
Respondus automatically enters a password for your blackboard test. If you are prompted to accept a screen with an encrypted password, accept it. Do not erase the password in the box labeled: "Enter password to take assessment". Instructors can also provide a secondary password.
In very limited situations, try the following. If you continue to have a problem AND your instructor had provided a password, this solution may work. Try entering the password when prompted, and changing the encrypted password in the box labeled "Enter password to take assessment" to the password provided by the instructor.
What if Respondus Shuts off my Internet Connection?
Please contact the Learning Commons (firstname.lastname@example.org) with the following information
- Version of Internet Explorer you are using
- Name of the company supplying your Internet Connection
I get the following Security Waring: The application's digital signature has been verified. Do you want to run the application.
Select Yes. An excellent explanation of Java settings is available at https://elearn.usu.edu/java/clearing-certificates.html
Any personal firewall or internet security software may also need to have Blackboard added to their trusted sights list.
I use IE 8 and get a Security Warning: Do you want to view only the webpage content that was delivered securely?
You need to enable mixed content:
- Click on Tools
- Select Internet Options
- Security Tab
- Custome Level
- Located "Display Mixed Content"
- Select Enable
- Warning popup opens--select Yes.
- Click OK to close window.
When I am taking a test, it takes too long to open, the question hangs up while loading, or I get a white screen
We have seen some students get into the test and get hung up at the start or within a question. They essentially see a blank question area--the test header seams to load.
If the test is released one question at a time, using the refresh button will rectify this problem.
If the test is released all questions at once, using the refresh button will get the student moving again, but will not retain responses that have not already been saved.
Can I change the LockDown Browser colors for scotopic sensitivity?
Students can establish preferred settings in Internet Explorer, and the settings will carry over to the Lockdown Browser.